WEEKLY TEAM UPSKILL SERIES
[WEEKLY] Mastering the Soft Skills of Patient Connection
8 minute weekly bites
Refresh & inspire
Go & do (master one thing at a time)
Refresh & inspire
Go & do (master one thing at a time)
Write your awesome label here.
WEEKLY TEAM UPSKILL SERIES
[WEEKLY] Mastering the Soft Skills of Patient Connection
8 minute weekly bites
Refresh & inspire
Go & do (master one thing at a time)
Refresh & inspire
Go & do (master one thing at a time)
Write your awesome label here.
What you and your team will gain :
Topic Soft Skills
As we do in all of our upSKILLs, we center around people and their emotions. During our foundational series, we learned the three emotions patients need to feel with us:
Connected
Informed
Safe
Now, we master how to DO this with one mindset, skill, or fresh perspective each week.
Connected
Informed
Safe
Now, we master how to DO this with one mindset, skill, or fresh perspective each week.
Write your awesome label here.
Get a sneak peek inside
Weekly upSKILLS are visually engaging and feel like scrolling social media + each week includes an interactive element for person reflection.
Watch this teaser here or to see more:
Write your awesome label here.
Maria Albarran, Optical Manager
Sessions
What happens
When?
Weekly bites
in 8 minutes
or less
You're busy.
Get a quick refresher on one mindset or skill each week: "I believe... therefore I do... so they say..."
Get a quick refresher on one mindset or skill each week: "I believe... therefore I do... so they say..."
Do?
Master *one*
mindset or skill
at a time
Just one assignment (personal challenge) each week: you'll focus on one thing to master through actual use and repetition.
GROW:
Pause,
self-assess,
& share
Before we start each week anew, you'll take a moment to pause and share your progress.
No grades, just reflection and collaboration.
No grades, just reflection and collaboration.
Have you heard of Ebbinghaus’ forgetting curve?
We created this series to empower you to absorb and master the skills that will make your life better.
The Method Why it works
Effective learning is not an 'event' that people 'do' it's a journey that we live. This scientific learning method includes four stages in our journey:
1. Knowledge (Learn)
We start with your immersive 3-week Art of Soft Skills sessions to change perspective & beliefs, refresh or learn new skills, and bring it all to life through intentional interactions with our patients (and anyone in our lives, really!).
2. Repetition (Refresh)
Studies show that repetition is part of the learning journey and combats that 'forgetting curve' that leaves us with only 10% of what we learned. We continually repeat and refresh this information in our weekly series so all you have to do is show up and become a master.
3. Retrieval (Recall)
Established by nearly 100 years of research, “retrieval practice” is a learning strategy where we focus on getting information out. By calling information to mind, our memory is strengthened and forgetting is less likely to occur. This series + plus our weekly membership includes exercises for you to retrieve the information you've absorbed in simple, non-graded self-assessments.
4. Application (Practical use)
Studies also show us that we cannot fully absorb information until it is put to use in 'real life.' In our membership program, each week there's a personal challenge to find ways to use each belief or skill with patients to convert knowledge into habit.
Carrie Jacobs, COE
Executive VP of Operations
Chu Vision Institute
Team Trainings: Reviews, Social Media, Soft Skills, & Conversions
Write your awesome label here.
Your team will thank you ...
Go mobile
Best Experience: On our App
This team upskill is built for busy people!
Easy. On-the-go. Use-it-anywhere.
Easy. On-the-go. Use-it-anywhere.
Convenient notifications
Easy Face ID login
Custom reminders
Easy Face ID login
Custom reminders
Write your awesome label here.
See inside: Get DEMO access
Yep. We're really letting you inside this upSKILL. Get a taste of the real content and experience our format.
