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When we misspeak, unintentionally offend, our words come out wrong, or something just didn't land like we thought it would, what we say next matters most. We're covering how to flawlessly recover, repair trust, and rebuild connection quickly and confidently. TOPICS: saying the wrong thing, workplace apology, repair relationship, rebuild trust, communication recovery, conflict resolution, professional reset, miscommunication in healthcare, apologize to patient, repair trust, de-escalation, awkward interaction, team communication, emotional intelligence, soft skills in healthcare training, relational intelligence in healthcare training, healthcare culture, patient experience training, healthcare customer service training, patient satisfaction training, patient-centered care, damage control, how to prevent upset unhappy dissatisfied patients, likability, trust, distrust, mistrust, comfortable, patient interactions, attentive behavior, inattentive behavior, rude, cold, uncaring, awkward, situational awareness, communication skills, miscommunication, misunderstanding, negative language, positive language, negative verbiage, positive verbiage, bedside manner, awkward reaction, said the wrong thing,

The first 10 seconds of an interaction decide the next 10 minutes. (!) Your patient's (or anyone's) brain decides, "Am I safe here?" before anything else. It's all up to you to set the tone and create the energy and perception YOU want for each encounter. TOPICS: soft skills in healthcare training, relational intelligence in healthcare training, healthcare culture, patient experience training, healthcare customer service training, patient satisfaction training, patient-centered care, damage control, how to prevent upset unhappy dissatisfied patients, likability, compassion, empathy, trust, distrust, mistrust, how to win patients over, how to make patients feel comfortable, warmth, new patient training, patient interactions, attentive behavior, inattentive behavior, rude, cold, uncaring, rushed, situational awareness, present, bedside manner

"This foundation mindset affects everything + it's the lens we must use every day! There are a million ways we can apply this: every interaction we have with patients will be either positive or negative. If WE think it's neutral = negative to our patients. TOPICS: positive vs negative, negative language, positive language, negative verbiage, positive verbiage, proactive, communication skills, soft skills in healthcare training, relational intelligence in healthcare training, healthcare culture, patient experience training, healthcare customer service training, patient satisfaction training, patient-centered care, communication skills, damage control, how to prevent upset unhappy dissatisfied patients, upset patients, trust, distrust, mistrust, how to win patients over, how to make patients feel comfortable, warmth, patient interactions, attentive behavior, inattentive behavior, rude, cold, uncaring, rushed, dismissed, unprofessional, inappropriate, situational awareness, bedside manner"