You're a good leader.
You just need the right tools.

You love your people: your team, your patients.
We did too, that's why upSKILLery exists, created by The Patient Whisperers.

upSKILLs

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 THE WHY 

We all have people problems.

People are the best, they are also the worst.

Does any of this sound familiar?

Not enough people (patients) on the schedule = You need more volume/higher retention

90% of people will change their mind about a referral or provider if they feel that they don’t like what they see online2.

People (patients) not scheduling/signing up = You want higher conversions/more revenue

A single poor phone experience drives away 40% of people3.

Unhappy people (patients) = You want to improve your online reputation/word of mouth

Just one negative review turns away up to 22% of patients looking for a provider4.

Unmotivated people (team) = You want better patient experiences/culture

How they feel treated by our team is the #1 reason patients leave unhappy reviews5.

Unfulfilled people (team) = You need to keep star players, see less turnover 

89% of recruiters say when a hire doesn't work out, it usually comes down to a lack of soft skills6. This costs: One to two times7 an employee's yearly salary or $1,500 for an hourly worker. Ouch!

'Bad apple' people (team) = You're trying to avoid alllll the issues

When just one team member underperforms, team engagement can drop by 34%, and overall productivity can fall by about 20%8.

Upset people (patients) = Worst case scenario... You need to protect your practice from litigation

How they feel treated by our providers and team is the #1 reason people file malpractice claims5.
 THE FIX 

The solution? When it comes to people,
human emotions drive all success

When we know how to make people feel good
through our culture, brand, marketing, and soft skills, our people problems are solved.

Numbers don't lie:

2x

Emotional vs rational marketing performs twice as well (31% vs 16%) for a higher return on investment9. 

95%

95% of spending decisions are made in the emotional area of the brain10.

+14%

86% of people are willing to pay 14% higher for what they feel is a great experience11.

#1

How they feel treated by our team is the #1 reason for patients to leave happy reviews12.

71%

71% of team members say job training and development increases their job satisfaction13.

85%

85% of job success comes from soft and people skills, and only 15% of job success comes from technical skills and knowledge (hard skills)14.
 The point 

Meet your people problem solver.

Learn how to use emotional branding and marketing for your practice +
train your team on the psychology of human connection through soft skills.

Your upSKILLery membership is your tool for:

 Practice growth
(reach more people)

Spend less, make more, fill your schedule. Learn how to appeal to the emotions that drive decision-making at every point of decision (using our Seven Point Conversion Method)

 Team training, onboarding, & retention
(invest in your people)

Plug-and-play training that's ready to go! Create and sustain an ongoing culture of being vs doing. Empower and motivate everyone on your team with not only the 'how' but also the 'why.'

 Marketing that works
(resonate with people)

If people can't feel you're the best online, they'll never make it through the door. Understand emotional marketing online and how to leverage social media to meet people where they're already at: scrolling.

 Consistent patient experiences
(happier people)

Feel confident that every patient has a phenomenal experience (no matter who is helping them in your practice) through a unified standard that soft skills are just as important as technical skills.
 TEAM TRAINING 

Soft skills for everyone.

Done-for-you training for group sessions or individual access: without adding work to your plate. Just preview the sessions and say GO!

We guide your team through the psychology + practical how-to of patient connection (real scenarios, what-to-say examples, cheat sheets and more!) so they can:
  • feel confident in any situation
  • stay centered in difficult encounters
  • create exceptional patient experiences
  • convert, satisfy, and retain patients

 STEP 1: The Start 

The Art of Soft Skills: Foundation

 Team reset: 3-part group workshop
 New hires: Individual or group, on-demand

 WHO: Everyone
 WHEN: 3 Sessions (40-50 minutes each)
 WHAT: Change our mindset, lay the foundation
 HOW: Handouts, exercises, virtual sessions

 STEP 2: Ongoing

Mastering Soft Skills: Weekly

 Team culture: 8 minutes weekly

 WHO: Everyone
 WHEN: NEW upSKILLs dropped weekly
 WHAT: Master skills, stay inspired
 HOW: Individual via the app

 STEP 3: Specialty

Role/Situational upSKILLs

 As Needed
 Role-based

 WHO: Specific roles
 WHEN: On-demand, any time
 WHAT: Special training
 HOW: Handouts, exercises, virtual sessions

 real talk 

Why is your team's membership important to you?

Ralph Chu, MD
CEO & Chief Medical Officer
Chu Vision Institute

 Custom upSKILLery LMS Team Membership
 Enrolled in Weekly Soft Skills by The Patient Whisperers
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 Masterclasses + courses 

Programs, Systems, and Strategies for Leadership

Reach (and resonate with) more people.

Marketing

It's time your online brand reflects how special your practice is in real life.

Online Conversions

Connect with the emotions of your potential patient.

Social Media

No more posting just to post: see real growth from social media.

For all specialties that serve... people.

If your patients and teams are humans, then everything here applies. 
Because upSKILLs are focused on the human emotions that apply to all patient types, our members include passionate people from Ophthalmology, Optometry, Direct Primary Care, Aesthetics, Dentistry, Chiropractic practices and more.
... an absolute essential for anyone ready to take social media seriously and do it right for big results... changed our mindset and got us all on the same page to understand what would drive our success...
and we're seeing the results!"
      Layne Meloy, Practice Owner, Emerald Aesthetics and DPC
 upSKILLery Small Teams Membership
 The Experience 

Member Features: We're not normal online learning

We hate modules and one-off training events are usually boring and don't stick.
We obsessed over making this not only easy, but actually enjoyable.
Member After Login
Personal Progress
Easy Navigation
Leader Dashboard
Accountability Reports
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It's personal. Fits you - and your team.

Everyone's experience feels right for their role and follows their individual upSKILL path.
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You're busy.
So is your team.

Each person has their own login that tracks their own individual progress so when you get interrupted you can pick up right where you left off.
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What you need. When you need it.

Guidance by topic for easy navigation through our vault of resources.
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See it all or delegate groups to team leaders.

You're in control with full transparency through your dashboard so you can see your team's activity any time - or foster a culture of growth and accountability by allowing team managers to monitor their own teams.
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Track motivation and clear progress that's easy to see.

At a glance see who is upSKILLing and using their membership, motivated to invest in their skill development.
upSKILLery fills a big hole for us when it comes to culture, investing in our team, and soft skills training. We are so proud to offer this type of professional development, it truly feels like a gift for our team that shows them we care about empowering them and giving them the tools to truly succeed - not just at work but in life."
      Kate Landis, OD, Practice Owner
 upSKILLery Mid-Size Teams Membership
 weekly Soft Skills training 

See it now: Watch a weekly upSKILL

Soft skills that make work and life better.
For everyone who works with patients - or interacts with humans.

8 minutes each week

your team learns soft skills they need, by The Patient Whisperers.

Soft skills are people skills

As a great leader, you want to empower your team to:
connect with anyone  
feel confident in any situation  
stay centered in difficult encounters  

Watch a FULL weekly session (6:49)!
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Feels like social media

Your team will actually enjoy and thank you for their membership: it feels like an inspiring scroll, not boring training.

Training done for you

 Topic library
 Real scenarios
 Step-by-step actions
 Example scripts
See how this could this fit into your practice. 

Weekly Topics Include:

How to Soothe the Upset Patient
(or Anyone!)
Understanding Other Personality Types 
The Power of Body Language
Controlling Your Own Energy (Your Superpower)
How to Say No, Nicely
Replace "I'm Sorry" with "Thank You"
Small Talk Skills (Create Meaningful Connection)

Weekly Topics Include:

Understanding Other Personality Types 
How to Soothe the Upset Patient
(or Anyone!)
The Power of Body Language
Controlling Your Own Energy (Your Superpower)
How to Say No, Nicely
Replace "I'm Sorry" with "Thank You"
Small Talk Skills (Create Meaningful Connection)
 Team Experience 

App Features:
Easy On Your Team

  • Never forget a password
  • Custom reminders to breathe, reset, and upSKILL
  • Fall-behind reminders to stay engaged
  • Clear expectations for how long each upSKILL takes
  • Helpful email and push notifications 

Face ID
Login

Custom Reminders

Push Notifications

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You control your own energy! That week's video really resonated on how we pick up our patients' energies throughout the day.
We are now incorporating a rotating five minute break during that mid-afternoon slump to give each other a chance to reset our energy for the final stretch of the day."
      Maria Albarran, Optical Manager
 upSKILLery Mid-Size Teams Membership
 Enrolled in Weekly upSKILLs by The Patient Whisperers
 Masterclasses & courses 

What's Inside an Expert Course

Take the guesswork out of marketing and practice growth with proven systems
for you to apply to your unique practice model and vision.
Take the guesswork out of marketing and practice growth with proven systems for you to apply to your unique practice model and vision.

upSKILL Page

Clear Introduction
Easy Navigation
Virtual Guidance
Program Guidebook

Formulas & Templates

Real Practice Examples

Practical Action Plan

Certificate of Completion

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Make the most of your time.

Every upSKILL has a landing page that gives the clear what, why, how, when, who so you know what is
  • for you
  • to delegate to the right team member
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Know what to expect.

Every upSKILL shows you:
  • How long it will take
  • Number of videos
  • If it's in sessions, how many
  • Resource + guide pages
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Big results. Fully outlined programs. Short simple steps.

No overwhelm or paralysis. Set your own pace.
  • Find what you're looking for fast
  • Pick up exactly where you left off
  • Quickly refer back later
  • See your progress  
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Pause + zoom for a closer look.

Clarity, confidence, relief: coaching by experts.

Each on-demand video session walks you through the program or guide step-by-step:
  • Skip trial and error
  • See real results faster
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Complete proven systems that cut out the guesswork.

Every process, procedure, outline, data point, how-to breakdown is laid out clearly so you can take a shortcut to your goal - without compromising excellence.
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Steal equations for success. Copy, paste, modify.

Your practice and vision are unique. Proven formulas and templates that guide you, not put you in a cookie-cutter mold.
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See what works. Find inspiration.

Everyone is different, but visualizing the end result or real examples helps everything 'click.'
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Do or delegate. Clear action, quick wins.

Practical action plans and check lists are included in all expert courses to close the gap between point A and point B.
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Celebrate or confirm.

Any time we invest in our own expertise, or make progress towards our goals we believe it's a moment to pause and feel good! This is the moment to pat yourself or your team member on the back.

Topics Include:

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Browse more topics

Topics Include:

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Browse more topics
 Masterclasses & courses 

See it now: Course Walk-Through

Proven systems and guides to success - so you don't have to reinvent the wheel.
Insider access to experts through engaging, on-demand guidance in step-by-step, get-it-done format.
For practice owners, admins, or do-ers.
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Watch a click-through inside a real expert course. (3:50)
Pause + zoom for a closer look.
Watch a click-through inside a real expert course now! (3:50)
Find the membership that's right for you.
 BETA FEATURE 

Your Content:
Private Learning Spaces

One complete hub to make your life easier.

From rolling out a new process, procedure, or product to a consistent internal onboarding and training program, life is easier with one hub of learning for your team.
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Easy Start: Pre-loaded with all upSKILLery learning content so you're not starting with a blank space.
Unique Paths: Your people, your space. Send in your content, we turn it into your own upSKILL.
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Watch a full walk-through of a demo private space now! (9:44)

 real talk 

A message from the president

Carrie Jacobs, COE
Executive VP of Operations
Chu Vision Institute

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 How to demo 

Demo the app: Weekly Soft Skills Series

Get in here! Hands on. See it in action.
FREE app demo access, just for you. Make sure this is the right fit for you or your team.
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Step 1: Download the App for FREE

Just search "upSKILLery" or follow one of these links.
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Step 2: "Sign Up" to create a login

It's free. Come on in!
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Step 3: Tap "Get Demo Access"

To see our Weekly upSKILL series
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Step 4: Tap "Enroll for Free"

See exactly what your team will see!
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Experience upSKILLing!

Tap any section with the key to see inside the content.
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Watch a weekly video

Just one skill to master each week, in 8 minutes or less with one clear action item for practical application.
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Tap Through Interactive Check-Ins

As part of our scientific four-stage learning process, "Recall" and "Repetition" is key to retention.

Meet Our Founders

The Patient Whisperers: Christine & Lauren. Former practice leaders, current podcast hosts, authors, and speakers. 
Invited speakers, consultants, contributors, and collaborators:
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 demo call 

Still have questions? 
We've got you. Let's talk!

Is this the community and tool that you've been looking for? Only you can decide, but we're here to help cross off any question marks left. 
30 minutes. Ask us anything. Let's go!

(1) upSKILLery member experience surveys; (2) 2022 Healthcare Reputation Report; (3) Five9 2025 Customer Experience Report; (4) Bright Local; (5) "Physician–Patient Communication: The Relationship with Malpractice Claims among Primary Care Physicians and Surgeons."; (6) LinkedIn’s 2019 Global Talent Trends report; (7) LinkedIn; (8) Gallup. State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders. Gallup, Inc., 2013.; (9) Pringle & Field, IPA dataBANK Case Studies; (10) Gerald Zaltman, Harvard Business School Professor, How Customers Think: Essential Insights into the Mind of the Market; (11) PWC Research; (12) "Physician–Patient Communication: The Relationship with Malpractice Claims among Primary Care Physicians and Surgeons."; (13) The American Upskilling Study: Empowering Workers for the Jobs of Tomorrow, Gallup, 2021; (14) According to Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center - A Study of Engineering Education, authored by Charles Riborg Mann and published in 1918 by the Carnegie Foundation