You're a good leader.
You just need the right tools.
We did too, that's why upSKILLery exists, created by The Patient Whisperers.
We all have people problems.
Not enough people (patients) on the schedule = You need more volume/higher retention
People (patients) not scheduling/signing up = You want higher conversions/more revenue
Unhappy people (patients) = You want to improve your online reputation/word of mouth
Unmotivated people (team) = You want better patient experiences/culture
Unfulfilled people (team) = You need to keep star players, see less turnover
'Bad apple' people (team) = You're trying to avoid alllll the issues
Upset people (patients) = Worst case scenario... You need to protect your practice from litigation
The solution? When it comes to people,
human emotions drive all success
2x
95%
+14%
#1
71%
85%
Meet your people problem solver.
Practice growth
(reach more people)
Team training, onboarding, & retention
(invest in your people)

Marketing that works
(resonate with people)
Consistent patient experiences
(happier people)
Soft skills for everyone.
Why is your team's membership important to you?
Ralph Chu, MD
CEO & Chief Medical Officer
Chu Vision Institute
Programs, Systems, and Strategies for Leadership
Marketing
Online Conversions
Social Media
For all specialties that serve... people.
Member Features: We're not normal online learning
See it now: Watch a weekly upSKILL
For everyone who works with patients - or interacts with humans.
8 minutes each week
Soft skills are people skills
connect with anyone
feel confident in any situation
stay centered in difficult encounters
Feels like social media
Training done for you
Real scenarios
Step-by-step actions
Example scripts
Weekly Topics Include:
(or Anyone!)
Weekly Topics Include:
App Features:
Easy On Your Team
What's Inside an Expert Course
Topics Include:
Topics Include:
See it now: Course Walk-Through
Insider access to experts through engaging, on-demand guidance in step-by-step, get-it-done format.
For practice owners, admins, or do-ers.
Your Content:
Private Learning Spaces
One complete hub to make your life easier.
A message from the president

Carrie Jacobs, COE
Executive VP of Operations
Chu Vision Institute
Demo the app: Weekly Soft Skills Series
FREE app demo access, just for you. Make sure this is the right fit for you or your team.
Meet Our Founders

Still have questions?
We've got you. Let's talk!
(1) upSKILLery member experience surveys; (2) 2022 Healthcare Reputation Report; (3) Five9 2025 Customer Experience Report; (4) Bright Local; (5) "Physician–Patient Communication: The Relationship with Malpractice Claims among Primary Care Physicians and Surgeons."; (6) LinkedIn’s 2019 Global Talent Trends report; (7) LinkedIn; (8) Gallup. State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders. Gallup, Inc., 2013.; (9) Pringle & Field, IPA dataBANK Case Studies; (10) Gerald Zaltman, Harvard Business School Professor, How Customers Think: Essential Insights into the Mind of the Market; (11) PWC Research; (12) "Physician–Patient Communication: The Relationship with Malpractice Claims among Primary Care Physicians and Surgeons."; (13) The American Upskilling Study: Empowering Workers for the Jobs of Tomorrow, Gallup, 2021; (14) According to Research conducted by Harvard University, the Carnegie Foundation and Stanford Research Center - A Study of Engineering Education, authored by Charles Riborg Mann and published in 1918 by the Carnegie Foundation