Meet our founders.
The experts behind upSKILLery.

 Christine & Lauren 

 The Patient Whisperers 

“Our secret to success was simple at its core: prioritize people. 
Our patients. Our team. Ourselves.
This is the only way to truly succeed and feel good about it at the same time.”

Former practice leaders.

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First-hand experience.

Christine and Lauren worked in private practice for a combined 13 years (together for four) and reinvented the model for success and premium patient care: completely focused on people and their emotions.

Proven results.

It worked! Together, they achieved a 60% average year-over-year cash pay growth rate (for four years straight!) by thinking outside the 'healthcare box' and using a systematic approach to everything they did.

Real passion.

The driving force? They believe that human emotions drive all success and were passionate about investing in their team and creating unique moments of patient connection.

“At every point of conversion, we can find an opportunity to increase our bottom line and elevate patient experiences simply by putting ourselves in the shoes of our patient and understanding the emotions that drive their decisions.”

Proven methodologies.

Christine and Lauren don't share ideas and opinions. Their methodologies are born from their combined 13 years of real, in-practice, trial, error, and success + PLUS their expertise outside of healthcare in marketing, PR, branding, sales, and customer service + PLUS extensive, ongoing research on the science behind human emotions and decision making.

Mindset (I believe)

At every point of conversion, in every encounter, patients must always feel these three things.

Soft Skills (I do)

Soft skills are the difference between patients 'being' connected, informed, and safe, and them 'feeling' connected, informed, and safe.

Results (They say)

When patients feel these three emotions, conversions and satisfaction take care of themselves.
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Stages of Patient Decision

From first encounter to passionate patient advocate, there are seven points of conversion to continually enhance in the premium patient journey.
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"We love data! Consumer studies back up the psychology of emotional decision-making. Not only does it feel good to prioritize our patients' emotions, it makes better business sense too!"

of people are willing to pay 14% higher for what they feel is a great experience (1). A better experience = no more price issues.

of spending decisions are made in the emotional area of the brain (2). Cash pay services are a spending decision.

emotional vs rational marketing performs twice as well (31% vs 14%) for a higher return on investment (3). Spend less, get more.

Real Proven Success.

Everything Lauren and Christine create is designed to empower you by sharing how they exceeded their own goals in practice.
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“Really understanding how patient emotions drive their decisions and how it applies to the patient conversion journey will forever increase conversions in your practice.”

Currently changing healthcare.

They became known as The Patient Whisperers and left practice in 2022 to share what made them wildly successful, so YOU can be too. You'll find them inspiring others through the screen and across the globe.

Speakers.

Authors.

Hosts.

Lesson series
 PODCAST hosts 

Success Confidentials

Christine and Lauren share how they grew their own practice like crazy in ten minutes or less.
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SC 75 - What is Social Proof ⭐ and Do You Have It?

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SC 80 - 🙌 The Team Huddle: Practice Meetings

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SC 81 - 🌷 Practice Ambiance: What Do My Senses Tell Me?

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SC 66 - 😨 Bad reviews: How to turn them into a positive!

 LEARN MORE 

Find out if upSKILLery is right for you & your team.

Christine and Lauren developed these programs over the past two years to solve the problems they had in their our own practice so you don't have to reinvent the wheel. NOW, they're beyond excited to offer these programs through upSKILLery! Book a quick 30-minute chat with them to see if this is the solution you've been dreaming of.
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Connect with Christine & Lauren.

#Read | #Watch | #Learn | #Improve

Christine Scarlett

Joined Healthcare in 2014 

Former Private Practice
Chief Marketing Officer

The Patient Whisperers

Speakers
Authors
Hosts
Coaches
Trainers

Lauren Weaver

Joined Healthcare in 2018 

Former Private Practice Director
of Brand Development
(1) PWC Research 
(2) Gerald Zaltman, Harvard Business School Professor, How Customers Think: Essential Insights into the Mind of the Market 
(3) Pringle & Field, IPA dataBANK Case Studies