We're missing soft skills training in healthcare... until now.
Watch a Virtual Walk-Through Tour
with our founders, Christine & Lauren. See what your team will see!
Write your awesome label here.
Everyone needs training for their practice.
And a way to deliver it. And a way to keep up with it. The Patient Whisperers did too.
The Problem
But everyone hates 'online courses.'
(So did we!) Doesn't EVERYONE get the *ick* when they hear the word 'modules'?!?
Once-and-done events just don't stick.
Everyone gets all excited, then it fades into routine or gets added to a to-do list.
So we decided to fix this problem.
We made a non-boring, interactive source of guidance, training, and inspiration - basically, what WE would have wanted in our own practice.
The Solution
It's actually enjoyable.
Team learning is broken into short sessions with interaction and content that feels like a conversation.
Backed by science.
We used the Design Thinking for Training & Development methodology for human-centered learning.
It's ongoing.
Start as a group or on-demand individually, onboard new team members and keep everyone inspired with short weekly doses.
upSKILL your team (without adding more to your plate!)
Influence Through Body Language & Tone
Setting Expectations & Leading with Confidence
Understanding Generational Differences
The Power of a First Impression
Controlling Your Own Energy
Positive on Purpose: No Experience is Neutral
Reading the Room: The Art of Mirroring
Reflective Listening
You control your own energy! That week's video really resonated on how we pick up our patients' energies throughout the day.
We are now incorporating a rotating five minute break during that mid-afternoon slump to give each other a chance to reset our energy for the final stretch of the day.
Maria Albarran, Optical Manager
The Learning Journey
The Method + Sneak Peek
Effective learning is not an 'event' that people 'do' - it's a journey that we live.
Our scientific method includes four stages in our team learning journey:
1. Knowledge (Learn)
Change perspectives & beliefs, learn soft skills, and understand the science behind human connection.
2. Repetition (Refresh)
Combat the 'forgetting curve' that leaves us with only 10% of what we learned.
3. Retrieval (Recall)
Established by nearly 100 years of research, “retrieval practice” is a learning strategy where we focus on getting information out.
4. Application (Practical Use)
We cannot fully absorb information until it is put to use in 'real life.'
97%
of team learners say that they feel more confident, empowered, and fulfilled as an upSKILLery member (2).
It's gotta be easy to use.
Dashboards, manager access levels, easy set-up and more.
Write your awesome label here.
Numbers don't lie.
We are passionate about upSKILLing for a reason. We love people. We also love being successful. It does both.
21%
increase in surgery conversions
after soft skills + conversion training for our own patient care team & counseling doctors (3).
25%
decrease in
cost per lead
year-over-year AND leads were up by
22% after using our emotional marketing strategies (4).
22% after using our emotional marketing strategies (4).
+ 180
Five Star
Reviews
Increased Google rating from 4.6 to 4.8 and 95 to 278 reviews in under one year after implementing our review system (5).
ACCESS
Anywhere, anytime learning experiences: desktop or app
We (and our teams) are busy, so we knew this had to be easy, convenient, and do-able to work.
Convenient notifications
Easy Face ID login
Custom reminders
Easy Face ID login
Custom reminders
Write your awesome label here.
Curious? If you have questions, we've got you.
We were always careful with where we spent our $ and what we put in front of our team.
See if upSKILLery is the tool that will make your life easier. What feels best?
See if upSKILLery is the tool that will make your life easier. What feels best?
Get Inside
Test the format, sample the content, get a feel for the user experience.
Take a Tour
Join our founders Christine & Lauren for a video walk through of upSKILLery.
Talk to an Expert
Get a FREE custom recommendation for you & your practice goals!
(1) Post training learner experience survey, The Art of Soft Skills: Connection & Conversion Counseling
(2) 15-week learner experience survey, Mastering Soft Skills: Weekly
(3) YOY Data Case Study
(4) YOY Client Data Provided
(5) Client Case Study
(2) 15-week learner experience survey, Mastering Soft Skills: Weekly
(3) YOY Data Case Study
(4) YOY Client Data Provided
(5) Client Case Study
