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The Art of Soft Skills:  Phones #1   |  Mindset 

Connecting on the phone is no easy job, yet it is absolutely one of the most important roles in practice.

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"I don't have time to create [team] training like this - and couldn't find anything that felt right for my team before now. upSKILLery is training done FOR us, ready to go."
      Emily Collier, Practice Administrator
 weekly Soft Skills training 

See it now: Watch a weekly upSKILL

Soft skills that make work and life better.
For everyone who works with patients - or interacts with humans.

8 minutes each week

your team learns soft skills they need, by The Patient Whisperers.

Soft skills are people skills

As a great leader, you want to empower your team to:
connect with anyone  
feel confident in any situation  
stay centered in difficult encounters  

Watch a FULL weekly session (6:49)!
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Feels like social media

Your team will actually enjoy and thank you for their membership: it feels like an inspiring scroll, not boring training.

Training done for you

 Topic library
 Real scenarios
 Step-by-step actions
 Example scripts
See how this could this fit into your practice. 

Weekly Topics Include:

How to Soothe the Upset Patient
(or Anyone!)
Understanding Other Personality Types 
The Power of Body Language
Controlling Your Own Energy (Your Superpower)
How to Say No, Nicely
Replace "I'm Sorry" with "Thank You"
Small Talk Skills (Create Meaningful Connection)

Direct Patient Care Team Training

 SOFT SKILLS 

The Method

Effective learning is not an 'event' that people 'do' - it's a journey that we live. 
Our scientific method includes four stages in our team learning journey: 

1. Knowledge (Learn)

Change perspectives & beliefs, learn soft skills, and understand the science behind human connection.

2. Repetition (Refresh)

Combat the 'forgetting curve' that leaves us with only 10% of what we learned.
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3. Retrieval (Recall)

Established by nearly 100 years of research, “retrieval practice” is a learning strategy where we focus on getting information out. 

4. Application (Practical Use)

We cannot fully absorb information until it is put to use in 'real life.' 

upSKILLery for  TEAMS 

Small, Mid, & Large Practices
up to 100 users |  4 Tier Options  
Grow your practice, invest in your entire team, create a culture of excellence, AND leave patients stunned by their exceptional experiences. 
Our entire vault of training - ALL access to ALL resources ($40,000 value)
  • ALL Direct Patient Care Masterclasses & Team Trainings
  • Ongoing Weekly Team Micro-Learning Journey
  • Admin & Manager Dashboard: manage user progress
  • Onboarding: 1:1 Virtual Call + Team Set-up
  • ALL Growth + Marketing Masterclasses & Courses
  • Access to Resource Vault: Guides, Documents, Templates, Examples, Copy & Paste, Cheat Sheets
  • Monthly Drop: New upSKILLs every month
  • upSKILLery Insider: As part of our inner circle, we keep you updated on what's new, changing & WORKING in the ever-changing world of marketing and social media + exactly what you need to do with this information. 

 what's next 

Curious? If you have questions, we've got you.

We were always careful with where we spent our $ and what we put in front of our team.
See if upSKILLery is the tool that will make your life easier. What feels best?

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