The Art of Soft Skills: Foundation Mindset

MASTERCLASS

ON DEMAND: 90-minute virtual session
START: Refresh or reset to create a unified mindset
SUSTAIN: Set the tone for new team members
FOR: Everyone

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The difference between delivering an excellent transaction and creating a positive human experience

Confidence to not just serve patients, but lead them as a confident guide

The power to set the tone no matter the patient's mood or personality by connecting first, doing second

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#1: MY viewpoint
#2: My UNDERSTANDING of soft skills
#3: The PATIENT's point of view
#4: How we view EACH OTHER
#5: How I view MY ROLE
#6: How I view my INTERACTIONS with patients
#7: How I view PATIENTS and interpret their EMOTIONS
#8: The MEANING of our key words
#9: How I view my TEAM and define the relationship
#10: How patients (and others) VIEW ME

#1: I believe my success is up to me. I can be a master of communication and human connection if I choose to be.
#2: I believe soft skills are just as important as hard/technical skills.
#3: I believe creating a positive experience that the patient feels is just as important as delivering an excellent transaction.

#4: I believe that patients want a confident guide; it's my job to lead them, not just serve them.
#5: I believe to create a great human experience, we must connect first, do second.
#6: I believe that I can create genuine human connections within professional boundaries.
#7: I believe in assuming the best, not the worst about other people; and that intense emotions do not mean bad emotions.
#8: I believe that we are all selling ourselves every single day, and that persuasion, influence, sales, and conversion are pure and something I can be comfortable with and good at to achieve my goals in life.
#9: I believe that to create an excellent experience for our patient (like I would want if I or my loved one were the patient), and that to achieve our goals as a practice/organization, we must work together to create one connected experience for our patient
#10: I believe that perception, how a patient (or person) sees me, is reality; and it’s up to me to create the first impression I want.

This masterclass helped my team reframe their mindset about conversions and sales - and understand the difference between ‘being and feeling' in patient care.

Your explanations helped them appreciate the impact of education and offering technology to our patients in a whole new way. Thank you!"

Myra Cherchio, COMT, COE, Practice Administrator, See Vision Eye Institute

This is for ...

Anyone in leadership or a counseling role with patients!

Anyone who interacts with patients in any part of their journey!

When you create a culture that prioritizes soft skills, it changes everything. Soft skills also apply to working together!

To kick things off in your practice, you'll see the biggest impact if you work through this session together as a group:

Block 90 minutes for a breakfast, lunch, or early happy hour
Include the entire practice or break out by department/location
On-demand access allows team members who can't make it in person to take it on their own
Add to your onboarding for new team members in the future

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Technical skills are non-negotiable in healthcare, right? We can all agree that it's our duty to make sure our patients are informed and safe.

However, there's a big difference between patients 'being' and 'feeling', and that is determined by our soft skill expertise. Soft skills must become non-negotiable as well.

To reach our highest success potential, patients must feel three things when they are with us and under our care:
Connected
Informed
Safe

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Session
What happens

When?

Hit a reset button as an entire practice, then add to your onboarding process.

WHAT?

Mindset is the key to any shift, improvement or sustainable change.

WHO?

Soft skills are people skills. Anyone who interacts with patients or other people will benefit from and appreciate this session.

Have you heard of Ebbinghaus’ forgetting curve?

We created this series to empower you to absorb and master the skills that will make your life better.

1) You'll start HERE with this immersive experience +
2) Continue into a flow of intentional expertise through our weekly bite-sized inspiration in Mastering The Soft Skills of Patient Connection

The Method Why it works

Effective learning is not an 'event' that people 'do' it's a journey that we live. This scientific learning method includes four stages in our journey, when combined with our ongoing membership sessions in Mastering the Soft Skills of Patient Connection:

1. Knowledge (Learn)

We start with this immersive masterclass The Art of Soft Skills to change perspective and define beliefs. Then, your team learns soft skills every week through our weekly series.

2. Repetition (Refresh)

Studies show that repetition is part of the learning journey and combats that 'forgetting curve' that leaves us with only 10% of what we learned. We continually repeat and refresh information in our weekly series so all your team has to do is show up and become masters of soft skills.

3. Retrieval (Recall)

Established by nearly 100 years of research, “retrieval practice” is a learning strategy where we focus on getting information out. By calling information to mind, our memory is strengthened and forgetting is less likely to occur. This series + plus our weekly membership includes exercises for your team to retrieve the information they've absorbed in simple, non-graded self-assessments.

4. Application (Practical use)

Studies also show us that we cannot fully absorb information until it is put to use in 'real life.' In our membership program, each week there's a personal challenge to find ways to use each belief or skill with patients to convert knowledge into habit.

We never waste your time...

Take your career and
expertise to a new level!