[DEMO] Weekly: Mastering the Soft Skills of Patient Connection

WEEKLY TEAM UPSKILL SERIES

8 minute weekly bites
Refresh & inspire
Go & do (master one thing at a time)

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As we do in all of our upSKILLs, we center around people and their emotions. During our foundational series, we learned the three emotions patients need to feel with us:

Connected
Informed
Safe

Now, we master how to DO this with one mindset, skill, or fresh perspective each week.

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See it now: Watch a weekly upSKILL

Soft skills that make work and life better.
For everyone who works with patients - or interacts with humans.

8 minutes each week

your team learns soft skills they need, by The Patient Whisperers.

Soft skills are people skills

As a great leader, you want to empower your team to:
connect with anyone
feel confident in any situation
stay centered in difficult encounters

Feels like social media

Your team will actually enjoy and thank you for their membership: it feels like an inspiring scroll, not boring training.

Training done for you

Topic library
Real scenarios
Step-by-step actions
Example scripts

You control your own energy! That week's video really resonated on how we pick up our patients' energies throughout the day.

We are now incorporating a rotating five minute break during that mid-afternoon slump to give each other a chance to reset our energy for the final stretch of the day.

Maria Albarran, Optical Manager

Sessions
What happens

When?

You're busy.
Get a quick refresher on one mindset or skill each week: "I believe... therefore I do... so they say..."

Do?

Just one assignment (personal challenge) each week: you'll focus on one thing to master through actual use and repetition.

GROW:

Before we start each week anew, you'll take a moment to pause and share your progress.
No grades, just reflection and collaboration.

Have you heard of Ebbinghaus’ forgetting curve?

We created this series to empower you to absorb and master the skills that will make your life better.

The Method Why it works

Effective learning is not an 'event' that people 'do' it's a journey that we live. This scientific learning method includes four stages in our journey:

1. Knowledge (Learn)

We start with your immersive 3-week Art of Soft Skills sessions to change perspective & beliefs, refresh or learn new skills, and bring it all to life through intentional interactions with our patients (and anyone in our lives, really!).

2. Repetition (Refresh)

Studies show that repetition is part of the learning journey and combats that 'forgetting curve' that leaves us with only 10% of what we learned. We continually repeat and refresh this information in our weekly series so all you have to do is show up and become a master.

3. Retrieval (Recall)

Established by nearly 100 years of research, “retrieval practice” is a learning strategy where we focus on getting information out. By calling information to mind, our memory is strengthened and forgetting is less likely to occur. This series + plus our weekly membership includes exercises for you to retrieve the information you've absorbed in simple, non-graded self-assessments.

4. Application (Practical use)

Studies also show us that we cannot fully absorb information until it is put to use in 'real life.' In our membership program, each week there's a personal challenge to find ways to use each belief or skill with patients to convert knowledge into habit.

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Your team will thank you ...

Go mobile

Best Experience: On our App

This team upskill is built for busy people!
Easy. On-the-go. Use-it-anywhere.

  Convenient notifications
  Easy Face ID login
  Custom reminders

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WEEKLY UPSKILLS

... and more

Weekly upSKILLs don't stop until you want them to. Ongoing guidance, for every people challenge including:

Understanding (and even appreciating) other personality types
Small talk that isn't awkward (and has a point!)
Kindly cutting off the talker (even when you can't get a word in edgewise)
How to get patients to actually listen (when they're talking in circles)
Handling inappropriate comments
How to reset and get through even the most difficult days