Understanding Personality Types

MICROLEARNING SERIES

45 minutes, 12 videos
Adapted from the Weekly Microlearning Series

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Microlearning Sessions in this Series:

Solve these 'people problems'

Patients shutting down, seeming annoyed, or disengaged because the interaction style doesn’t match what they need
Feeling like certain patient personalities are exhausting, awkward, or difficult to connect with
Wanting patients to feel more comfortable, understood, and confident during conversations about care

Remembering that different patients need different styles of communication to feel connected, informed, and safe

Making patient interactions feel easier and more natural by learning how to adapt without being fake or scripted

Better understanding teammates, friends, family members, and other people in your life who communicate very differently from you

Team members are connecting naturally with some patients, but struggling with others who communicate very differently
Patients feel overwhelmed, misunderstood, rushed, or disconnected because the communication style wasn’t tailored to them
Team members give great information that patients still don’t fully trust, absorb, or act on

Friction or awkwardness during patient interactions that makes care feel harder than it needs to be

Helping team members create smoother, easier patient interactions by learning how to quickly “read the room”

Personality differences creating unnecessary tension or miscommunication between team members at work

Data

It's science

Research on communication and trust shows that people feel safer, more receptive, and more connected when communication matches their personality style and emotional needs.⁽¹⁾

Patients are far more likely to trust, engage, and feel comfortable when we tailor HOW we communicate, not just WHAT we say.

Studies on personality differences and social interaction found that people naturally connect more easily with communication styles similar to their own and experience more friction when styles clash.⁽²⁾

This is why some patient interactions feel effortless while others feel awkward, frustrating, or draining — even when everyone has good intentions.

Emotional intelligence research shows that the ability to recognize social cues, adapt communication, and “read the room” is strongly tied to better relationship outcomes, teamwork, trust, and service experiences.⁽³⁾

The better we become at identifying what different people need emotionally, the easier and smoother our patient interactions become.

A Note From The Experts

Christine & Lauren

The Patient Whisperers

HOW
To Use This

YOU

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TEAM

If you have a TEAMS membership, just share this link with your team to watch it on their own.

TEAM HUDDLE

Our favorite: play this video on a TV or big screen in your next team huddle, then talk through it as a group!

Find exactly what you need: browse or search the topic library

This is adapted from Weekly: Mastering Soft Skills

by The Patient Whisperers:
Soft skills that make work and life better.
For everyone who works with patients - or interacts with humans.

8 minutes each week

quick bites, by The Patient Whisperers.

Soft skills are people skills

Feel empowered (or empower your team) to
connect with anyone
feel confident in any situation
stay centered in difficult encounters

Feels like social media

No boring training modules: It feels like an inspiring scroll that you + your team will actually enjoy.

Knowledge + Use

The WHY: Science & Psychology
Real scenarios
Step-by-step actions
Example scripts

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WHO

Meet the experts

The Patient Whisperers

Christine Scarlett
& Lauren Weaver

Former practice leaders leading change by bringing relational intelligence, soft skills + emotional connection into healthcare as authors, speakers, and upSKILL instructors.
Get to know them here or connect on social media:

Christine Scarlett

Former CMO
& Director of Patient Experience

From counseling patients, to Director of Patient Experience, to CMO, Christine's worn nearly every 'hat' in a healthcare practice. The driving force? Her love for people... creating exceptional patient experiences and empowering those who serve them.

Lauren Weaver

Former
Director of Brand Development

Bringing her PR, branding, social media influencer status, and love of storytelling with her, Lauren turned how we market and build a brand for ourselves in healthcare upside down by redefining how we connect with our patients, both in practice and online.

Become a practice that upSKILLs.

Curious? If you have questions, we've got you.

See if upSKILLery is the tool that will make your life easier.
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