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See Good, Be Good
(It Rubs Off)

Have you ever noticed that the people who always point out the good in others tend to seem good themselves? That's the halo effect. Praise someone's strengths, and people start seeing those same qualities in you. Point out the bad, and it reflects back too. This upSKILL is a nudge to start noticing and naming the good you see in patients, teammates, and the people around you.
   6:11 Watch Time [Week 53 from the Weekly upSKILL series]
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 Real Help 

Solve these 'people problems'

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For upSKILLers:

  • Assuming that praising a teammate or someone else makes them look better than you
  • Forgetting that pointing out someone else's negativity quietly links you to that same negativity
  • Missing easy chances to build trust
  • Remembering that calling out the good in others reflects that same good right back onto you
  • Building an instant connection with patients and teammates just by talking up your teammates
  • Bringing that same habit of noticing the good into your personal relationships too

For Leaders:

  • Team members empathizing with a patient's frustration in a way that throws someone else under the bus
  • Venting or criticizing a teammate in front of a patient without realizing it reflects poorly on the whole team
  • Missed opportunities to build trust simply by saying a good word about a teammate
  • Coaching team members to build each other up, not tear each other down, in front of patients
  • Creating a culture where patients trust the whole organization because team members openly trust each other
  • Helping team members see that praising others is one of the easiest ways to build their own credibility
 Data 

It's science

When you describe someone else's traits, good or bad, people subconsciously start associating those same traits with you, the speaker, not just the person you're describing.(1)
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That means calling out someone's good qualities doesn't just lift them; it reflects that same light back onto you.
Our overall impression of someone in one area quietly colors how we judge them in totally unrelated areas, a bias researchers call the halo effect.(2)
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So when patients or teammates see you noticing and naming the good in others, they start seeing you as good too, often without realizing why.
Negative information carries more psychological weight than positive information of the same size, meaning criticism lands harder and sticks longer than praise.(3)
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That's why pointing out someone's faults doesn't just risk their reputation, it risks yours too, and does so more powerfully than praise does.
 Note 

From The Experts

"When you highlight someone's positive qualities, when you seek and call out the good in others, your patients and anyone else in your life tend to see you in a positive light and associate you with positive feelings."
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- Christine & Lauren, The Patient Whisperers
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 SERIES 

This is adapted from Weekly: Mastering Soft Skills

by The Patient Whisperers:
Soft skills that make work and life better.
For everyone who works with patients - or interacts with humans.

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 WHO 

Meet the experts

The Patient Whisperers
Christine Scarlett
& Lauren Weaver
Former practice leaders leading change by bringing relational intelligence, soft skills + emotional connection into healthcare as authors, speakers, and upSKILL instructors. 
Get to know them here or connect on social media:
Christine Scarlett
Former CMO
& Director of Patient Experience
From counseling patients, to Director of Patient Experience, to CMO, Christine's worn nearly every 'hat' in a healthcare practice. The driving force? Her love for people... creating exceptional patient experiences and empowering those who serve them.
Lauren Weaver
Former
Director of Brand Development
Bringing her PR, branding, social media influencer status, and love of storytelling with her, Lauren turned how we market and build a brand for ourselves in healthcare upside down by redefining how we connect with our patients, both in practice and online.
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(1) Skowronski, J. J., Carlston, D. E., Mae, L., & Crawford, M. T. (1998). "Spontaneous Trait Transference: Communicators Take on the Qualities They Describe in Others." Journal of Personality and Social Psychology, 74(4), 837-848. (2) Thorndike, E. L. (1920). "A Constant Error in Psychological Ratings." Journal of Applied Psychology, 4(1), 25-29. (3) Baumeister, R. F., Bratslavsky, E., Finkenauer, C., & Vohs, K. D. (2001). "Bad Is Stronger Than Good." Review of General Psychology, 5(4), 323-370.