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Personality Types
(Red: The Go-Getter)

[Personality Types Series | Part 3 of 6] 
Some people enjoy a casual chat. The Go-Getter wants you to get to the point. They're not being rude; they're just running on decisiveness and drive. Instead of seeing them as impatient, we can appreciate their efficiency. This upSKILL shares how to appreciate and relate to the results-driven, goal-oriented, confident, and assertive Go-Getter.
   7:35 Watch Time [Week 48 from the Weekly upSKILL series]
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 Real Help 

Solve these 'people problems'

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For upSKILLers:

  • Talking to every patient the same way, some interactions feel effortless while others feel like a struggle
  • Assuming a patient who wants less detail doesn't care, or a patient who wants more detail is difficult
  • Feeling like you're doing everything right but just can't connect with some patients
  • Remembering that tailoring your delivery, not changing who you are, is what makes an interaction feel authentic
  • Feeling more confident walking into a room because you know how to read what this specific patient needs
  • Connecting more easily with teammates, family, and friends once you can spot how they're wired too

For Leaders:

  • Team members defaulting to their own natural communication style instead of adjusting to the patient in front of them
  • Patients feeling unheard because the pace, detail level, or tone of the interaction didn't match what they needed
  • Inconsistent patient experience depending on which team member's personality happens to be a natural fit
  • Coaching team members to read the room and flex their delivery without losing their authentic voice
  • Building a team that connects with all personality types, not just the ones most like them
  • Patients feeling informed, connected, and safe regardless of which team member they interact with
 Data 

It's science

Research into behavioral styles found that people respond best when treated the way they want to be treated, not simply the way we'd want to be treated ourselves, which is the foundation of what's been coined "The Platinum Rule."(1)
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Tailoring your delivery to the other person's personality builds trust faster than a one-size-fits-all approach.
Research on patient-centered communication shows that when providers adapt their communication style to the patient in front of them, patients report higher satisfaction and are more likely to follow through on their care plan.(2)
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Matching your delivery to the person in front of you directly affects outcomes, not just how the interaction feels.
Studies on personality judgment show that people can accurately pick up on major personality traits, like how outgoing or detail-oriented someone is, within just a few seconds of observation.(3)
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The first moments of an interaction give you real clues about how to adjust your approach if you're watching for them.
 Note 

From The Experts

"Understanding the Go-Getter makes it much easier to relate and not take things personally. They cut you off? Feel like they're rushing? All good. They're not annoyed; they're just focused on crossing the finish line 10 steps ahead."
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- Christine & Lauren, The Patient Whisperers
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 SERIES 

This is adapted from Weekly: Mastering Soft Skills

by The Patient Whisperers:
Soft skills that make work and life better.
For everyone who works with patients - or interacts with humans.

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Ralph Chu, MD
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 WHO 

Meet the experts

The Patient Whisperers
Christine Scarlett
& Lauren Weaver
Former practice leaders leading change by bringing relational intelligence, soft skills + emotional connection into healthcare as authors, speakers, and upSKILL instructors. 
Get to know them here or connect on social media:
Christine Scarlett
Former CMO
& Director of Patient Experience
From counseling patients, to Director of Patient Experience, to CMO, Christine's worn nearly every 'hat' in a healthcare practice. The driving force? Her love for people... creating exceptional patient experiences and empowering those who serve them.
Lauren Weaver
Former
Director of Brand Development
Bringing her PR, branding, social media influencer status, and love of storytelling with her, Lauren turned how we market and build a brand for ourselves in healthcare upside down by redefining how we connect with our patients, both in practice and online.
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(1) Alessandra, T., & O'Connor, M. J. (1996). The Platinum Rule: Discover the Four Basic Business Personalities and How They Can Lead You to Success. (2) Street, R. L. Jr., Makoul, G., Arora, N. K., & Epstein, R. M. (2009). "How does communication heal? Pathways linking clinician-patient communication to health outcomes." Patient Education and Counseling, 74(3), 295-301. (3) Ambady, N., & Rosenthal, R. (1993). "Half a Minute: Predicting Teacher Evaluations from Thin Slices of Nonverbal Behavior." Journal of Personality and Social Psychology, 64(3), 431-441.