[DEMO] MASTERCLASS
[DEMO] The Art of Soft Skills: Connection & Conversion Counseling
Three Weekly Immersive Sessions
Mindset, Skills, & Interactions
For Everyone
Mindset, Skills, & Interactions
For Everyone
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What you will gain :
This masterclass helped my team reframe their mindset about conversions and sales - and understand the difference between ‘being and feeling' in patient care.
Your explanations helped them appreciate the impact of education and offering technology to our patients in a whole new way. Thank you!"
Myra Cherchio, COMT, COE, Practice Administrator, See Vision Eye Institute
This is for ...
leadership: surgeons, doctors, healthcare professionals
Anyone in leadership or a counseling role with patients!
patient support teams: clinical, counseling, reception
Anyone who interacts with patients in any part of their journey!
your entire team: everyone who interacts with other people
When you create a culture the prioritizes soft skills, it changes everything. Soft skills also apply to working together!
How do you use this?
To kick things off in your practice, we recommend going through these three sessions together as a group:
- Schedule three breakfast or lunch sessions
- Watch as an entire team or break out into rotating departments
- Get everyone on the same page
- Group exercises are more fun together
- On-demand access allows for team members who can't make it in person to stay on the same page
- Easily onboard new team members in the future!
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Carrie Jacobs, COE
Executive VP of Operations
Chu Vision Institute
Team Trainings: Reviews, Social Media, Soft Skills, & Conversions
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Topic Soft Skills & Conversions
Technical skills are non-negotiable in healthcare, right? We can all agree that it's our duty to make sure our patients are informed and safe.
However, there's a big difference between patients 'being' and 'feeling' - and that is determined by our soft skill expertise. Soft skills must become non-negotiable as well.
To reach our highest success potential, patients must feel three things when they are with us and under our care:
Connected
Informed
Safe
However, there's a big difference between patients 'being' and 'feeling' - and that is determined by our soft skill expertise. Soft skills must become non-negotiable as well.
To reach our highest success potential, patients must feel three things when they are with us and under our care:
Connected
Informed
Safe
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Sessions
What happens
When?
Three Immersive Sessions
Everyone is busy in practice. This masterclass is on-demand to fit your schedule recommended over a 3-week period. Each session hits hard and is completely relevant to empowering your daily interactions.
WHAT?
Mindset, Skills, & Actions
We'll follow a natural progression of "I believe... therefore I do... so they (patients) say..." that enables us to connect and convert in a pure and genuine way.
WHO?
All of us. Everyone. The whole team.
Soft skills are people skills, life skills. Anyone who interacts with not just patients but even other team members will benefit from and appreciate these sessions.
Have you heard of Ebbinghaus’ forgetting curve?
We created this series to empower you to absorb and master the skills that will make your life better.
1) You'll start HERE with this immersive experience recommended over a three week span to foster processing and maximum absorption +
2) Continue into a flow of intentional expertise through our weekly bite-sized inspiration in Mastering The Soft Skills of Patient Connection
1) You'll start HERE with this immersive experience recommended over a three week span to foster processing and maximum absorption +
2) Continue into a flow of intentional expertise through our weekly bite-sized inspiration in Mastering The Soft Skills of Patient Connection
The Method Why it works
Effective learning is not an 'event' that people 'do' it's a journey that we live. This scientific learning method includes four stages in our journey when combined with our ongoing membership sessions in Mastering the Soft Skills of Patient Connection:
1. Knowledge (Learn)
We start with your immersive 3-part Art of Soft Skills sessions to change perspective & beliefs, refresh or learn new skills, and bring it all to life through intentional interactions with our patients (and anyone in our lives, really!).
2. Repetition (Refresh)
Studies show that repetition is part of the learning journey and combats that 'forgetting curve' that leaves us with only 10% of what we learned. We continually repeat and refresh this information in our weekly series so all you have to do is show up and become a master.
3. Retrieval (Recall)
Established by nearly 100 years of research, “retrieval practice” is a learning strategy where we focus on getting information out. By calling information to mind, our memory is strengthened and forgetting is less likely to occur. This series + plus our weekly membership includes exercises for you to retrieve the information you've absorbed in simple, non-graded self-assessments.
4. Application (Practical use)
Studies also show us that we cannot fully absorb information until it is put to use in 'real life.' In our membership program, each week there's a personal challenge to find ways to use each belief or skill with patients to convert knowledge into habit.
We never waste your time...
What is inside?
Take your career and
expertise to a new level!
(3) On-Demand Virtual Training Sessions
It's almost like having us in person!
Cheat Sheet & Habit Builder
Easy action guide to go and DO!
Engaging Interaction & Exercises
We'll pause, reflect, and share.
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Go mobile
On the go? No problem.
This team upskill is built for busy people!
Easy. On-the-go. Use-it-anywhere.
Easy. On-the-go. Use-it-anywhere.
Convenient notifications
Easy Face ID login
Custom reminders
Easy Face ID login
Custom reminders
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