GUIDED EXERCISE  

Exercise: Define Your Brand Differentiators & Understand Your Consumer

Win the comparison game every time. Our brand is NOT just a logo and colors. It's WHO we are and what makes us UNIQUE. Walk through our step-by-step process to define your brand and your patient consumer so you can speak to the emotions that drive their decisions.
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This is
 for you  if...

 you're a practice owner, admin, or are building your own brand

No one cares about our brand as much as we do. It's our vision, it's up to us to bring it to life.

 you manage the marketing or social media for your practice

To reach the people you want and position your practice or brand as the clear best choice, you must start here.

 you have an agency running your marketing

For an agency to accurately represent you online, they need a clear brand guide - which is much more than a logo, colors, and font. 

 This will  help you...

Win the comparison game as the obvious choice.

Feel confident

in a well defined brand voice, tone, image, and persona

Understand your consumer

and think like your potential patient so that you can show up in a way that appeals to their emotions

Communicate clearly

your brand essence to outside agencies (social media, advertising, website, etc.) so they can create content that you LOVE

Set brand standards

for all marketing and social media (in-house or agency) to create consistency

Show a consistent brand

image on all online platforms to build powerful brand recognition

Build a powerful reputation

that is memorable, trusted, and wins over your consumer before they even walk in your doors
Taking our brand from a logo to a vibrant online identity was something we wanted for our practice but didn't know how to get there.
This exercise made total sense and guided us into turning our passion into a tangible representation. It finally feels like our real-life brand is alive online!"
Layne Meloy, Practice Owner, Emerald Aesthetics and DPC, upSKILLery Member

 This exercise  uncovers  ...

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Your unique appeal

What are your brand differentiators? Why are they so important?

Your consumer's perspective

Who are your ideal consumers?
What are their feelings and emotions?

How to communicate

your brand and position your service(s) in a way that resonates and turns interest into action.
did you know?
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Today's consumer is comparing you online.

80%

of consumers research products or services online before making a decision(1).

86%

of patients are willing to pay +14% higher for what they feel is a great experience(2).

68%

More than two-thirds of businesses say brand consistency has contributed to revenue growths of 10% or more(3).

17%

of your potential patients are in 'information gathering mode': they're researching & comparing you with your competition online(4).
We never felt like our true brand (that special feeling IN our practice) was represented online.
This exercise took us through defining exactly WHAT it is that makes us unique, how it matters to our potential patient, and how to bring that to life.
I now feel 100% confident that I know how to communicate our essence online, to our agency, and on social media. I feel like our brand voice (that's always been in my head) is on point for the first time!"
Kate Landis, OD, Practice Owner, upSKILLery Member

 Topic  Your Brand + Consumer

Most practices skipped this step when they were building their brand, but it’s never too late.

No one knows your vision or patients like you do. 
If you want your brand and marketing to speak to the EMOTIONS that drive your potential patient's decisions, this is going to be worth your time.

This is a very powerful exercise that will lay the foundation for all marketing and branding efforts. We wish someone had walked US through this when we were starting to grow our practice! Now YOU don't have to reinvent the wheel - we did it for you. Let's have fun with this together!

- Christine & Lauren, The Patient Whisperers
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  GUIDED EXERCISE  

This is a guided exercise session.

This is a walk-through session: we completely guide you through every step of this exercise. You'll want to print the guide pdf and examples so you can pause and fill in the blanks as we go along.

 How 
It Works

WATCH

3 Quick, Virtual Guided Sessions

On demand. Any time. We walk through our guide with you in an easy video so you feel ready to go!
CUSTOMIZE

the Strategy to Fit Your Brand

Take our examples and recommendations and modify them to fit your unique practice.
DO

or Delegate and See Results!

Use our practical get-it-done action check-list to do or delegate so you can see results quickly!

We never waste your time... 

See what our audience, subscribers, and clients say about us:
...so easy to implement directly into my practice...can't wait to keep learning more about how I can continue to grow a lucrative & professional medical spa.

Layne Meloy

Practice Owner
Emerald Aesthetics & DPC
Our virtual coaching program with The Patient Whisperers is the best money we've ever spent as a practice!

Jodi Chu

CFO
Chu Vision Institute
The Patient Whisperers offer a comprehensive step by step approach that is easy to follow and refer back to. We have loved learning from Christine and Lauren!

Dallas Logan

COO
Private Practice

 What  is inside?

Take your career and
expertise to a new level!

3-Part Series: Virtual Guided Walk-Through (17-33 Min Each)

Short videos completely guiding you through the exercise

93 Pages:
Illustrations + Example Brand Guide

Visuals and a full example brand guide for inspiration and reference

Easy Interactive
Navigation, On Demand Content

Find what you need when you need it, refer back easily

Worksheets and Outlines Ready to Modify + Use

Easy to edit documents: printable or online worksheets

Full Exercise + Guide Ready to Download

Print and follow along: use, collaborate, and refer back
SNEAK PEEK

See inside.

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In  THIS upSKILL :

 EXPAND to see inside and take a look around

1. Chicago Tribune; 2. PWC Research; 3. Lucidpress, 2021; 4. The Larger Market Formula