Find out the three things patients instantly judge us on!

How to Win Patients Over Within the First Few Seconds + Connect First, Do Second

Learn how to ace that first impression with patients... or anyone! 

     Rated 4.8 by upSKILLery members!

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 2 FREE training sessions 

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"When your team knows how to instantly make patients think

'I like you,' 'you care about me,' and 'I trust you'

your people problems are solved."

Christine & Lauren, The Patient Whisperers, Founders of upSKILLery

How do you know if your team needs soft skills (patient experience) training?

If you say "Yes!" to any of these bullets, this investment will pay off. Big time.
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  • Your team is technically proficient, but lacks excellent people skills.
  • You have good people who care, but still get occasional patient complaints.
  • Your team is kind and caring, but you need conversions and growth. (Soft skills allow your team to 'sell without selling' in a way that feels good to everyone.)
  • Your new hire onboarding is missing standards + training for patient experience and 'being', not just 'doing'.
  • You lack confidence that your patients get the same standard of experience with all team members.
  • You can't be everywhere at once; you need your team to handle situations like you would.
  • You have young/new leaders who need help investing in their teams.
  • You want happier patients or better online reviews.
  • You want to grow revenue: soft skills are what 'sells' us for higher conversions and create exceptional experiences that generate word-of-mouth and good social proof online.
 WHAT YOU NEED 

Nope. We can't clone you.
But we can train your team to handle patients like you would (and work together in harmony).

When your team is armed with people skills (relational intelligence that's specifically applied to healthcare), it makes your life a whole lot easier AND helps you reach your goals.
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  • Soothe upset patients before they escalate (less damage control!)

  • Keep patients beyond happy in the first place (less upset patient issues)

  • Create passionately loyal connections (keep patients coming back)

  • Deliver consistently phenomenal patient experiences (word-of-mouth that spreads like wildfire)

  • Appreciate each other's differences and strengths (less team drama and conflict to deal with; more productivity)

  • Sell (without selling) in the purest sense (conversions + growth take care of themselves!)