The 3 things patients judge you on in seconds
(and how to make them decide "I like you, you care about me, and I can trust you" instantly!)
We're giving every attendee free access to the sections in our team trainings that specifically teach this to your team and put action behind inspiration.
or join upSKILLery for our entire team training system
You're a good leader.
You just need the right tools.
You love your people: your team, your patients.
We did too, that's why upSKILLery exists, created by The Patient Whisperers.
We did too, that's why upSKILLery exists, created by The Patient Whisperers.
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Build a team of superstar patient whisperers
Nope. We can't clone you.
But we can train your team to handle patients like you would. (And work together in harmony.)
When your team is armed with people skills (relational intelligence that's specifically applied to healthcare) it makes your life a whole lot easer AND helps you reach your goals.
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Soothe upset patients before they escalate (less damage control!)
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Keep patients beyond happy in the first place (less upset patient issues)
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Create passionately loyal connections (keep patients coming back)
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Deliver consistently phenomenal patient experiences (word-of-mouth spreads like wildfire)
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Appreciate each other's differences and strengths (less team drama to deal with)
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Sell (without selling) in the purest sense
"When your team knows how to instantly make patients think
'I like you,' 'you care about me,' and 'I trust you'
your people problems are solved."
Meet your people problem solver:
upSKILLery
Virtual team training in a membership that's sustainable (and doesn't suck).
The only online learning platform completely focused on the non-clinical, people side of healthcare.
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Virtual Group Workshop Sessions
Preview the content, print the handouts, gather your team, hit play & work through the training & exercises together
Role-Based Skill Training
From upset patients, to phones, to conversions, to asking for reviews, use in a group OR simply assign masterclasses on-demand
Ongoing Microlearning
Weekly videos drop in the app (8 min or less) for a complete mastery of soft skills! Learn, refresh, stay inspired, stay sharp.
Management Dashboard
Member admin + delegated team leaders have full transparency dashboard access: view activity, progress, certificates.
Why is your team's membership important to you?
Ralph Chu, MD
CEO & Chief Medical Officer
Chu Vision Institute
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Soft skills for everyone.
Have you heard of Ebbinghaus’ forgetting curve?
We created this series to empower your team to absorb and master the people skills that will make them better at their job (and life!).
The science behind why it works
Effective learning is not an 'event' that people 'do' it's a journey that we live. This scientific learning method includes four stages in our upSKILLer's journey:
1. Knowledge (Learn)
We start with the immersive masterclass The Art of Soft Skills to change perspective and define beliefs. Then, everyone continues to learn through our weekly series.
2. Repetition (Refresh)
Studies show that repetition combats that 'forgetting curve' that leaves us with only 10% of what we learned. We continually repeat and refresh information in our weekly series so all your team has to do is show up and become masters of soft skills.
3. Retrieval (Recall)
Established by nearly 100 years of research, “retrieval practice” is a learning strategy where we focus on getting information out. By calling information to mind, our memory is strengthened and forgetting is less likely to occur. This series + plus our weekly membership includes exercises for your team to retrieve the information they've absorbed in simple, non-graded self-assessments.
4. Application (Practical use)
Studies also show us that we cannot fully absorb information until it is put to use in 'real life.' Each week there's a personal challenge to find ways to use each belief or skill with patients (and other people!) to convert knowledge into habit.
upSKILLery fills a big hole for us when it comes to culture, investing in our team, and soft skills training. We are so proud to offer this type of professional development, it truly feels like a gift for our team that shows them we care about empowering them and giving them the tools to truly succeed - not just at work but in life."
Kate Landis, OD, Practice Owner
upSKILLery Mid-Size Teams Membership
Programs, Systems, and Strategies for Leadership
Marketing
It's time your online brand reflects how special your practice is in real life.
Online Conversions
Connect with the emotions of your potential patient.
Social Media
No more posting just to post: see real growth from social media.
Celebration email from Myra Cherchio, COMT, COE, Practice Administrator, See Vision Eye Institute
Become a practice that upSKILLs.
For Leadership Membership
Management-led group training sessions
through your login
+ masterclasses and systems for leaders
through your login
+ masterclasses and systems for leaders
For Teams Memberships
Individual access, on-demand team training
makes it easier on YOU
+ masterclasses and systems for leaders
makes it easier on YOU
+ masterclasses and systems for leaders
Membership Options
Management &
Marketing
up to 5 users
249/mo | 0 Set-up Fee
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Browser + App Access
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Growth + Marketing Masterclasses
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Soft Skills Group Training
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Ongoing Weekly Team Microlearning with Management Login Access Only
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NEW upSKILL Drops & Insider Updates
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Resource Vault
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Email Support
Small Team
up to 25 users
497/mo | 1,000 Set-up Fee
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Admin + (3) Team Lead Dashboards
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Soft Skills Individual Access
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Ongoing Weekly Team Microlearning For All Users with Individual Login Access
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Individual Team User Progress, Accountability, Completion Certificates
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Individual/Role Specific Learning Paths
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Easy Start Onboarding
Mid-Size Team
up to 50 users
797/mo | 1,500 Set-up Fee
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Admin + (5) Team Lead Dashboards
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Soft Skills Individual Access
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Ongoing Weekly Team Microlearning For All Users with Individual Login Access
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Individual Team User Progress, Accountability, Completion Certificates
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Individual/Role Specific Learning Paths
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Easy Start Onboarding
Large Team
up to 100 users
997/mo | 2,000 Set-up Fee
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Admin + (10) Team Lead Dashboards
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Soft Skills Individual Access
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Ongoing Weekly Team Microlearning For All Users with Individual Login Access
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Individual Team User Progress, Accountability, Completion Certificates
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Individual/Role Specific Learning Paths
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Easy Start Onboarding
Maria Albarran, Optical Manager
upSKILLery Mid-Size Teams Membership
Enrolled in Weekly upSKILLs by The Patient Whisperers
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demo call
Still have questions?
We've got you. Let's talk!
Is this the community and tool that you've been looking for? Only you can decide, but we're here to help cross off any question marks left.
